At Clip Clap Kart, your satisfaction is our priority. If anything ever arrives damaged or incorrect, weāll make it rightāfast. Hereās how our process works:
1. Returns for Damaged Products
In the unfortunate event you receive a damaged item, please follow these steps within 8 days of delivery:
- Capture Unboxing Video
- Record the entire parcel openingāuncut and in one shotāto document the damage. - Submit Your Claim
- Email your video plus order number to hello@clipclapkart.store or send via Whatsapp to the number below. - Verification
- Our team will review your footage to confirm the damage. - Return Authorization
- Once approved, weāll provide a prepaid return label or arrange pick-upāno extra cost to you. - Replacement or Refund
- Choose a replacement item or full refund; weāll process it within 3 business days of receiving the damaged product.
2. Exchanges & Incorrect Items
- If you receive the wrong product or a defective item (outside major breakage), let us know within 8 days of delivery.
- Send a clear photo of the product and your order details to hello@clipclapkart.store.
- Weāll ship the correct item at no extra chargeāno need to return the incorrect one.
3. Customer Support
Have questions or need help with your order? Weāre here for youājust please note strictly no voice calls on our official number:
For answers anytime, check our FAQ page or drop us a messageāour craft-loving team will get you sorted!
Happy crafting,
āThe Clip Clap Kart Team šØš¦āØ