At Clip Clap Kart, your satisfaction is our priority. If anything ever arrives damaged or incorrect, we’ll make it right—fast. Here’s how our process works:
1. Returns for Damaged Products
In the unfortunate event you receive a damaged item, please follow these steps within 8 days of delivery:
- Capture Unboxing Video
- Record the entire parcel opening—uncut and in one shot—to document the damage. - Submit Your Claim
- Email your video plus order number to hello@clipclapkart.store or send via Whatsapp to the number below. - Verification
- Our team will review your footage to confirm the damage. - Return Authorization
- Once approved, we’ll provide a prepaid return label or arrange pick-up—no extra cost to you. - Replacement or Refund
- Choose a replacement item or full refund; we’ll process it within 3 business days of receiving the damaged product.
2. Exchanges & Incorrect Items
- If you receive the wrong product or a defective item (outside major breakage), let us know within 8 days of delivery.
- Send a clear photo of the product and your order details to hello@clipclapkart.store.
- We’ll ship the correct item at no extra charge—no need to return the incorrect one.
3. Customer Support
Have questions or need help with your order? We’re here for you—just please note strictly no voice calls on our official number:
For answers anytime, check our FAQ page or drop us a message—our craft-loving team will get you sorted!
Happy crafting,
—The Clip Clap Kart Team 🎨📦✨
